The thing that I like least about the software is the inability of the administrator to manage other users views. I maintain a CACTI server to do the heavy lifting for graphing high density interface switches in the data centers because WUG is too slow. This performance limitation is the biggest week point between your products and the competition. I can put ten times as many graphs on a page and it still paints 10 times faster. I can collect 500,000 data items and generate 100,000 graphs without much horsepower with a tool like CACTI which uses php and flat text rrd files to paint the graph. Using java to fetch data from the database to paint pages is slow. WhatsUp Gold is the way to go.Ĭons: The biggest problem with this product is the performance/capacity of the product to generate graphs. When you call them for the support, you always get a tier one support, right with the technician all the way through the case. Last but not least, I didn't mention yet the support. A lot of part-time now is modularized for them, but not for you. Secondly, is how flexible is it for you to customize the software to the way you want. First, the price and the price point, the competitor, usually raise the price very high after you get to certain point of note or devices. If you are considering WhatsUp Gold, you are doing research, you are in the market, and my recommendation for you is WhatsUp Gold, no doubt. Then, we have another meeting and tweak it, customize it, and after a month or two, and the product is, this is a product that we order for us. It started with, maybe three days, let you get pretty much your work done. The onboarding process is maybe it's like a month. On pretty much anything you want, the technician can help you to customize it to what you want. Very flexible, it's limitation, just your creativity. The one thing that WhatsUp Gold is special is, it's very flexible. And if there is network saturation, how did I get an alert? And if I want to monitor also, and some switch specific network pole, that is usually pretty tricky, but their onboarding technician can help you customize almost, almost everything in WhatsUp Gold. They can pretty customize everything on the WhatsUp Gold to if there is alert, how it's going to alert me on the escalation level. But their onboarding service is so fantastic. Every network is different and is that out-of-the-box service to the degree I want for my network, the way I want for the alert? No, definitely not. But is it the product that you can use to the degree you want? Because every company is different. Speaking of the onboarding service, WhatsUp Gold, is it a product out of box you can use? Yes. So in the end, we can monitor almost everything we want in our network without extra cost. But with WhatsUp Gold, they only count one IP address as a note, and any service inside the IP address, inside a server, is same charge. Now, with WhatsUp Gold, we can pretty much it there's no limit and you can monitor over a thousand device with the same price, and the reason being that when we use SolarWinds, in every single service or IP address we monitor, they consider a note, then they will charge you. With the same price, in the past, we can monitor only a hundred device. The reason for choosing WhatsUp Gold is easy. They charge you, charge you, charge you every penny, that at the end, the price go up very, very high. The issue is that it's every product, every device, every service that you monitor from SolarWinds, they charge you. That's a famous network monitoring software.
I work in an architecture engineering firm.
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